Overview


Título del trabajo: Senior Manager, Membership Acquisition & Renewal

Compañía: Wildlife Conservation Society

Descripción de funciones: DepartmentMEMBERSHIPJob DescriptionPosition: Senior Manager, Member Acquisition and Renewal
Reports to: Executive Director, Membership & Digital
Position Managed: None
Location: Hybrid, New York
Department: Business Services
Scope: 5 Parks
Position Type: Full TimeAbout Wildlife Conservation Society (WCS):
WCS stands for wildlife and wild places. As the world’s premier wildlife conservation organization, WCS has a long track record of achieving innovative, impactful results at scale. We run field programs spanning 60 countries and the entire ocean. We build on a unique foundation: Our reach is global; we discover through best-in-class science; we protect through work on the ground with local and indigenous people; we inspire through our world-class zoos, aquarium, and education programs; and we leverage our resources through partnerships and powerful policy influence. Our more than 4,000 diverse, passionately committed team members in New York City and around the world work collectively to achieve our conservation mission.Job Summary:
The Senior Manager of Member Acquisition and Renewal is an integral member of the Membership team at WCS, leading the implementation efforts to acquire new members, retain current members, and reengage lapsed members. This position reports to the Executive Director, Membership & Digital and supports the New York (NY) based Digital team. The position is part of a collaborative team that works closely to create a best-in-class membership experience. Excellent leadership and project management skills, highly collaborative, able to work with a range of stakeholders both inside and outside the organization, attention to detail, being proactive, and possessing strong communication skills are all important elements contributing to success in the role.Major Responsibilities:The individual’s main responsibilities will be in supporting the NY based Membership team by overseeing, implementing, executing, and reporting on the processes that ensure successful cultivation, solicitation, and stewardship of WCS members. Responsibilities include:

  • Create and maintain project plans and timelines for member communications and renewals including direct mail and email series.
  • Work with internal teams to develop and continually optimize member communications, and on new program enhancements including auto-renew, upsell opportunities and gift memberships renewals.
  • Manage external vendor relationships including tracking the production schedule, setting incentive offers, editing content, testing variants, and adhering to set budgets.
  • Manage member list segmentation and data delivery across internal teams.
  • Track and report on analytics for Membership renewals, acquisitions, and journeys.
  • Set direction for testing strategy for both renewal and acquisition including incentives, offers and creative.
  • Identify new vendors and software to enhance member outreach and special project initiatives.
  • Assist in planning and staffing member cultivation events at each of our parks.
  • Assist in the production and execution of special fundraising initiatives including the Holiday Gift Guide, Name A Roach, and Run for the Wild.

Qualification RequirementsJob Qualifications

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  • 8 years progressively responsible experience in marketing and digital programs, with proven success in delivering start-to-finish project management and demonstrated financial results.
  • Knowledge of direct mail and email production, as well as digital marketing advertising.
  • Ability to manage multiple projects, negotiate workflow, handle tight deadlines, act independently, and set and maintain priorities.
  • Strong technical skills and understanding of current online technologies.
  • Excellent interpersonal, writing, communication, and research skills.
  • Experience with Salesforce CRM and Marketing Cloud or other relevant software preferred.
  • Bachelor’s Degree preferred.
  • Interest in WCS mission

WCS is an equal opportunity employer, and the organization complies with all employment and labor laws and regulations that prohibit discrimination in hiring and ensures that candidates from all backgrounds are fairly and consistently considered during the recruitment process. We are dedicated to hiring and engaging a diverse workforce. We are committed to cultivating an inclusive work environment and look for future team members who share that same value. The organization provides equal employment opportunities for all qualified candidates. The organization does not discriminate for employment based on gender, race/ethnicity, religion, color, national origin, sex, age, disability, marital status, sexual orientation, citizenship status, genetic information or any other covered status or characteristic protected by applicable laws and regulations.It is everyone’s responsibility to ensure that we do not tolerate discrimination or harassment based upon a person’s membership in one of these protected categories in areas such as recruitment, selection, job assignment, supervision, training, promotions, job grading, transfers, termination, compensation, benefits, educational opportunities, WCS sponsored recreational activities and facilities.Note that the salary offer will reflect the selected candidate’s individual experiences, skills and qualifications, internal equity, work location and country of work.Opportunity TypeFull-TimeSalary Range$80,000 – $90,000Date Posted18-Jun-2024

Ubicación: New York City, NY

Fecha del trabajo: Thu, 20 Jun 2024 07:58:47 GMT



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