Overview


Título del trabajo: Reactivations Agent

Compañía: Ignition Group

Descripción de funciones: The Reactivations Call Centre Agent will:

  • Be is responsible for supporting internal customer servicing areas in the retention and alteration of active client policies.
  • Be responsible for contacting selected customers to present information and explain product offerings as part of IFS’ strategic focus on improving retention, retargeting and cross sell activities.
  • Explain selected insurance products and associated benefits and prices, while answering any questions from customers.
  • Ensure FAIS, FICA and POPIA standards are adhered to when dealing with customer calls and correspondence and ensure that adequate levels of knowledge on these areas held.

Responsibilities:

Job Openings at Agulu Amaka Farms
  • Understand selected products and services available to identified client segments.
  • Meet all KPI’s targets.
  • Foster open communication through active listening.
  • Ensure accuracy in all capturing activities.
  • Address questions from clients.
  • Explain selected policy or product features.
  • Effectively manage available the leads to maximize success rates.
  • Ensure that all communication to customers is within agreed standards.
  • Maintain strict confidentiality at all times and adhere to legislation and service guidelines.
  • Sales and customer services objection handling.
  • Must be skilled in client servicing and closing of prospective sales.
  • Matric / Grade 12 (Essential)
  • Outbound call centre sales experience (minimum 6 months)
  • Insurance policy servicing (advantageous)
  • Insurance experience (advantageous)
  • Criminal and credit clear (Essential)
  • Computer literacy (Essential)
  • Proficient in MS Word, Email and good typing speed (Essential)
  • Neutral accent with excellent verbal and written English communication skills (Essential)

Ubicación: Gauteng

Fecha del trabajo: Tue, 02 Jul 2024 22:33:43 GMT



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