Overview
Título del trabajo: Part Time Program Manager
Compañía:
Descripción de funciones: Position : Part Time Program Manager Working Hours : 30 hrs/week (Monday – Friday 10:30-12:30 EST, 5:00-8:00 EST Saturday 12:00-5:00 EST) Salary Range : $800 – $1000 Role Overview: The Program Manager at Amikka Learning will play a crucial role in overseeing all aspects of tutor management and client course coordination. This position requires strong leadership qualities, excellent communication skills, and a deep understanding of the educational landscape. Responsibilities: Tutor Oversight: Conduct bi-weekly check-ins with tutors to ensure they are supported and aligned with the goals of the family and student Monitor tutor hours and alignment with student listings, addressing discrepancies promptly with Amikka Management and tutors tutors. When necessary, bring up with family. Review and select potential tutors for incoming student requests based on specific job requirements and timelines Tutor Matching: The Program Manager is responsible for effectively matching incoming students with the ideal tutor based on the student’s specific needs, academic goals, and the tutor’s expertise and teaching style. This involves thoroughly reviewing each tutor’s qualifications, experience, and past performance, as well as understanding the student’s learning style and requirements. The Program Manager must ensure that each match optimizes the potential for student improvement and satisfaction, maintaining a seamless process that enhances the educational impact of our tutoring services Client Interaction: Manage all customer service interactions, including responding to parent emails, calls, and texts concerning tutoring sessions, feedback, or concerns Send periodic feedback forms to clients to gauge satisfaction and address any issues quickly Handle sensitive issues such as requests for tutor changes or discussions about student progress, including qualitative and quantitative aspects Issue Resolution: Resolve issues arising from customer service inquiries, such as no score improvement, professional misconduct by tutors, or session disputes Consult with the sales and management team as needed to address complex customer service challenges Administrative Duties: Update the company’s Notion pages with detailed updates from tutor sessions, including hours completed and significant occurrences Ensure responsiveness to texts and calls from tutors and management, particularly in urgent situations such as a tutor no-show Keep track of student hours completed and make sure hours line up with total hours purchased and if the student is on track to use the hours purchased. Notify the sales team and management when any major discrepancies arise. Always encourage tutors to stay on track with hours. Performance and Quality Control: Encourage and document professional behavior and quality of tutoring sessions to maintain high standards Implement strategies to minimize refunds and maximize client retention, handling refunds and free tutoring sessions on a case-by-case basis Tutor Training and Development: This responsibility begins from the recruitment process where the role includes finding and recruiting tutors that align with what we are looking for in instructors. The manager participates in interviewing potential tutors to assess their qualifications, teaching ability, and fit within the company’s educational ethos. Following recruitment, the Program Manager is responsible for overseeing the comprehensive training program that tutors undergo. This training includes orientation on company policies, teaching methodologies specific to standardized testing (SAT, ACT, MCAT), and effective use of educational technology tools like Notion and Google Drive. The Program Manager must also ensure ongoing professional development and refresher training to maintain high educational standards and adapt to evolving best practices in tutoring and student engagement Requirements Bachelor’s Degree Holder 1-7 years of experience in Project Management Proficiency in using Google Suite Proficiency in using Notion Knowledge of the educational landscape Excellent communication skills
Ubicación: Philippines
Fecha del trabajo: Fri, 31 May 2024 22:32:03 GMT
